Fast, Friendly & Here to Help

Here you will find a number of resources to help you use your Vivid membership more effectively. We offer safe, secure and confidential online support services to our customers.

Many questions or concerns can be answered by visiting our Frequently Asked Questions. So please by all means start there and if you require further help, please contact someone in customer support

Having technical issues?

Sorry for the inconvenience! If you're having some technical issues with our products its important that you send us very detailed information when submitting a ticket so we can troubleshoot your problem and resolve quickly. Things like browser version, operating system, ip/traceroute , video player, and exact details about where and what the problem is very helpful in speeding up this process.

Questions / Help with your bill?

If you have any questions or concerns about your bill we would like to help. Usually the best and quickest solution is contact the biller directly. If you don't know the biller information or have anything else related to your bill you would like to discuss please contact us first.

submit a support ticket

We take pride in offering the best experience possible when purchasing one of our products. If you have any questions or concerns please don't hesitate to submit a ticket to us today. One of our customer service reps will get back to you within 24-48 hours and let you know what we can do to help.

WHAT CAN WE PROVIDE YOU WITH?


  • Provide detailed information related to the status of your VIVID membership.
  • Confirm details of a transaction when the description in your statement does not match the name of a product you recently purchased.
  • Provide solutions to any Technical Issues you may have encountered.
  • Manage Your Account Information
  • Video Playback Issues
  • Cancellation of Your Membership
  • Login Problems

TERMS AND CONDITIONS


By submitting Your credit card, check, telephone billing or other payment information via the join page of Vivid.com and You (hereinafter also referred to as "Member" or "Subscriber") will be deemed to have read and agreed to the following MEMBERSHIP AND SUBSCRIPTION AGREEMENT comprising twenty-one (21) numbered sections, in addition to any terms and conditions of the applicable credit card processing company retained by us for...

PRIVACY POLICY


Vivid Entertainment, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information.

MANY TIMES TECHNICAL ISSUES ARISE, BELOW ARE SOME OF OUR MOST FAQ’S THAT MAY ANSWER A NUMBER OF QUESTIONS YOU MAY HAVE

Should you need more assistance you can always put in a support ticket and someone will get back to you with 24 hrs
You can reset your password automatically by clicking on the I have forgotten my password button on the login page for the site you joined. If you still are having difficulty accessing your account, please submit a support ticket.
The most likely cause if you did not share your account is that your account has been compromised. Although our system is very effective in preventing hackers, if you've ever used this same user/password on another site, you could be vulnerable to this type of attack.

We would strongly advise that you change all of your passwords, and continue to monitor access to all websites that you login to. Please submit a support ticket to remove the block on your account after resetting your password using the "Forgot Password" link on the login page.
We do our best to make sure streaming videos are available for as many members as possible. Should you encounter any issues playing the videos, please make sure to read through the video player help by clicking on the Video Not Playing? button on the site. If after trying our suggestions videos continue not to play, please submit a support ticket and we will be happy to assist you further.
Although we strongly suggest you use are ticketing system for resolution tracking, phone support is also available by calling direct to the biller you have join our site under. You may also call our support directly during office hours at (888) 292 - 9083 to speak to our in-house customer service rep directly. A live operator will assist you, or if unavailable, you may leave your name, phone number, username and website and we will respond to you as quickly as possible.
You must contact your biller directly to change your credit card information. Please check out the list of billers on this site to go to their sites directly.
In order to cancel your membership, please identify your biller and fill out our cancellation form and we will cancel your membership for you. We suggest going directly to the biller as that's the quickest means of cancelling.
A trial membership only lasts up to seven days, and only entitles a user to a limited amount of featured scenes. A full membership is monthly and gives a user access to thousands of videos and more.
You can use the "Forgot Password" link on the login page of our websites to initiate a password reset process.
Provide as much details of account information as possible such as your email, username, password, site you joined, transaction number, join date, last 4 digits of CC number, phone number, ip, full first and last name, biller, and what pricing option you opted in to when joining our site.
If you having trouble remembering the site you joined or if you do not recognize a charge on your statement the best thing to do is open a support ticket with us and send over the exact billing descriptor along with your ip address, name, phone number and email address so we can look further into this.

CUSTOMER SUPPORT CONTACT INFORMATION:


Phone toll free:

+1 800 893 8871

Phone worldwide:

+1 310 664 5810

E-mail:

billing@epoch.com

Phone toll free:

+1 (877) 777-3758

Phone worldwide:

+44 203 13 99 063

Support website:

Customer support

Phone: (US)

+1-800-685-9236

Phone: (International)

+818-880-9021

Website:

VS3

BILLING SUPPORT


Looking to cancel your membership? Choose your respective biller below to facilitate the help you are looking for.

SUPPORT TICKET


In need of specific help with a particular problem, quesiton or comment? First see the Frequently Asked Questions above for most general answers to common questions/issues. If you cannot find your needed answer in the FAQ’s please click the button below to submit a support ticket to get the help required.

TRYING TO REACH ONE OF OUR STORE SITES?

In need of help with your purchases? You can find contact information below of respective store site you are a member of for further assistance.

Vivid Super Store

Phone: (US & CA)
+1 (888) 592-4451

Phone: (International)
+1 (415) 423-2360

E-mail:
customerservice@vividsuperstore.com

Shop Vivid

Sales support phone:
+1 (844) 833-8430

24 Hours / 7 Days a Week

Customer service phone:
+1 (415) 423-2360

Mon-Fri, 9 AM to 5 PM Eastern Time

Vivid Raw

Sales support phone:
+1 (844) 833-8430

24 Hours / 7 Days a Week

Sales support phone:
+1 (866) 833-3339

Mon-Fri, 9 AM to 5 PM Eastern Time

HAVING TROUBLE WITH ONE OF OUR CAM SITES?

Seeking help with your login, or having trouble with streaming of the site? Choose your respective came site you are a member of for further assistance.