Here you will find a number of resources to help you use your Vivid membership more effectively. We offer safe, secure and confidential online support services to our customers. Many questions or concerns can be answered by visiting our Frequently Asked Questions. So please by all means start there and if you require further help, please contact someone in customer support
Sorry for the inconvenience! If you're having some technical issues with our products its important that you send us very detailed information when submitting a ticket so we can troubleshoot your problem and resolve quickly. Things like browser version, operating system, ip/traceroute , video player, and exact details about where and what the problem is very helpful in speeding up this process.
If you have any questions or concerns about your bill we would like to help. Usually the best and quickest solution is contact the biller directly. If you don't know the biller information or have anything else related to your bill you would like to discuss please contact us first.
We take pride in offering the best experience possible when purchasing one of our products. If you have any questions or concerns please don't hesitate to submit a ticket to us today. One of our customer service reps will get back to you within 24-48 hours and let you know what we can do to help.
By submitting Your credit card, check, telephone billing or other payment information via the join page of Vivid.com and You (hereinafter also referred to as "Member" or "Subscriber") will be deemed to have read and agreed to the following MEMBERSHIP AND SUBSCRIPTION AGREEMENT comprising twenty-one (21) numbered sections, in addition to any terms and conditions of the applicable credit card processing company retained by us for...
Vivid Entertainment, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.
We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and to gather broad demographic information.
Looking to cancel your membership? Choose your respective biller below to facilitate the help you are looking for.
In need of specific help with a particular problem, quesiton or comment? First see the Frequently Asked Questions above for most general answers to common questions/issues. If you cannot find your needed answer in the FAQ’s please click the button below to submit a support ticket to get the help required.