Our billing professionals are dedicated to helping resolve your problem. Prior to contacting your bank, please contact your respected billing provider. They will be able to expedite a solution to your problem much faster.
For Billing Inquiries Before June 27th, 2011 and you see VIVIDADMIN.COM on your card statement,
contact DHD MEDIA.
Phone: (800) 935-5771
For Billing Inquiries After June 27th, 2011 and you see JOVITALTD.COM, SKNEVBILL.COM, WAVSUPPORT.COM, SWPRODPAY.COM or VIVIDADMIN.COM on your card statement, contact SBW - Secure Global Billing.
Online Support: SBW Customer ServicePhone: (888) 292-9083
Other Billing Providers
- Netbilling: Netbilling is your provider if you see 800-721-6641, CA and VIVIDADMIN.COM on your statement. Online Support: Netbilling Customer Service
- Jettis: Contact Jettis customer service for friendly service. Online Support: Contact Jettis Customer Service
- Vendo - Formerly Known As Local Billing (International Charges): Vendo (formerly known as Local Billing) is our authorized reseller for international charges. If you have an International charge. Please contact Vendo for friendly service. Online Support: Vendo Customer Service
- Epoch: Epoch customer support will provide you with friendly, fast service. Online Support: Epoch Customer Service
Please enter your username and password to access your account details.
Lost Password:
Please enter the email address used when signing up for your account. Your password will then be sent to your email address. If you have spam filters in place, be sure to allow emails from VividAdmin.com.
We are dedicated to helping our customers any way we can. Below you will find answers to our most frequently asked questions. Please select an option to the left to get started.
- Account Access
- Why do I only have access to Vivid when I joined a network site?
- How can I retrieve my password?
- How long does my account last after I cancel?
- How do I cancel my membership?
- Billing
- How often am I billed?
- How does the billing show up on my credit card?
- What if I don't want to use a credit card?
- How do I correct billing errors?
- Why do I only have access to Vivid when I joined a network site? Please submit a Technical Support Ticket so we can help you. < Back to list of Frequently Asked Questions
- How can I retrieve my password? Please submit a Technical Support Ticket so we can help you. < Back to list of Frequently Asked Questions
- How long does my account last after I cancel? Your account lasts until the end of the month you last paid for. So, if you are billed on the 15th and you cancel on the 20th, you will still have a membership until the 15th of the next month! < Back to list of Frequently Asked Questions
- How do I cancel my membership? Simply look up your account information with our Account Info page using either your username and password or email address, and you will be taken to the proper billing department to cancel your subscriptions. < Back to list of Frequently Asked Questions
- < Back to list of Frequently Asked Questions
- How often am I billed? Your monthly subscription will re-bill every month until canceled. < Back to list of Frequently Asked Questions
- How does the billing show up on my credit card? Your membership as well as any purchases you make through Vivid.com are itemized on your credit card statement as "VividAdmin.com" < Back to list of Frequently Asked Questions
- What if I don't want to use a credit card? Sign up using your checking account! Or you can now subscribe by phone. < Back to list of Frequently Asked Questions
- How do I correct billing errors? Do you feel you have been charged in error? Were you billed twice in the same month? Please contact your respected biller and their professional representatives will be happy to help. If you still have further questions, please submit a Technical Support Ticket < Back to list of Frequently Asked Questions